Accessibility Guide for your adventure at By the Wye

We want to make everyone’s stay as enjoyable as possible, and are committed to providing suitable access for all our guests, whatever their individual needs. Please make our staff aware on booking. We aim to accurately describe our facilities and services to give you the confidence to book the right canvas cottage for your specific requirements, if you need any further information please don’t hesitate to get in touch – we love to chat.

At a Glance

Site Access

There are stepped and sloping areas from the main entrance throughout the site

There is uneven ground throughout the wooded areas of the site and all car parking areas.

There are uneven areas and grassed ground down to the river


All the tents are on one level.

We have non-allergic bedding upon request


All staff have disability awareness and Next Generation Text training.


We have information in large print upon request.


Visually impaired guests

Staff are available 24 hours a day.

All staff have disability awareness training.

We have emergency evacuation procedures for all visitors.

Getting here

By the Wye Treetop Glamping
Hay on Wye, Powys, Wales, HR3 5RS

What3words location: lifestyle.waving.cavalier

OS Ref: SO 22751 42659

Travel by public transport

You can get to By the Wye by bus and train, and then on foot.

The nearest bus stop is in the town itself approximately 0.6km away.

The nearest train station is Hereford, where you can either get a bus – No T14, No 39, or taxi for your onward journey. The train station is 21 miles /35 km from Hay on wye.

Travel by taxi

You can get a taxi outside the train station, where you should be able to find a wheelchair accessible vehicle.

You can get a Hay on Wye based taxi with Booktown Taxi’s 078810726547


We have a car park less than 50 metres from the main entrance to the site. All parking is free for guests of By the Wye.

From the car park to the reception entrance, the access is sloped with an uneven surface.

The route is 1080mm wide, or more.


From the street to the main entrance reception, there is a minimum gradient of 1:15 and the path is 1080mm wide or more.

When you arrive we can help you with your luggage

Getting around inside

Your Canvas Cottage

All of the luxury tents have two bedrooms, further accommodation is in treetents.

The interiors are open plan for the kitchen and seating areas with separate bedrooms, all on one level.

All of the canvas cottages have separate ensuite bathrooms with an on demand shower and a real flushing loo.

The interiors have solar powered lamps and natural daylight, and usb charging points.

All of our luxury tents are non-smoking.

We have non-allergic bedding upon request.

We can rearrange some of the furniture, to improve accessibility, please just ask.

We operate a Silent Night Policy throughout the site, please see the separate policy information.

Lighting around the site is very limited, nature friendly solar power and torches to keep our nocturnal friends happy. We advise bringing extra torches for use during your stay.

Customer care support

Emergency evacuation procedures

We have emergency evacuation procedures for all visitors in the unlikely event of Flood or Fire.

Guest support

All staff have disability awareness training.

Staff are available 24 hours a day.

Guest information available in the Digital Welcome Book which give details of local services and emergency procedures.

Mobile phone reception is variable depending on your network.

We have other services for people with accessibility requirements, please let us know and we will do our best to help.

If you feel we can improve our service in any way, please feel free to help us.

Keeping up to date with the latest news and updates


That's right, just sign up to our By the Wye mailing list and you will be entered in our annual random draw to win a free stay worth over £400 at By the Wye.

You will also be the first to hear of any exclusive offers, late deals and competitions.

Book Online